Overall rating

1 / 5

A big disapointment

PostedJuly 24, 2012

Cekin

from Croatia

Age:18-24

Favorite type of fishing:Saltwater

Number of times fishing per month:5+

Owns a boat:No

Experience:Expert

Gear Feel (Smoothness)

1 / 5

Ergonomics

5 / 5

Casting Performance

5 / 5

Ease of Maintenance

1 / 5

I realy needed a new reel, so I asked my sister in Finland to buy me the Orra SX 30 (because my local fishing supplier didn't have that reel), which she did and I received the reel yesterday. Reel is beautiful and i was thrilled when i got it.
Today I went fishing, the first thing to notice was that the reel casts great, and then it was a disaster. The reel is impossible to fish with, it feels like like it's 25 years old, wobbles so hard that my entire rod was shaking from the vibrations of the reel. I used Rapala X-rap 8, which is small and light lure, and with this reel it felt like I was casting a small tree in the water and tried to reel it in. Completely impossible to fish, it just vibrates and wobbles like i have been fishing with it for 25 years, but it's brand new! Even the reel handle doesn't fit the reel as it should, when I screwed it on the reel the first thing I saw is that the reel handle goes to the one side much more then to the other, because the bottom of the handle is made with error and it's not symmetrically shaped.
I Don't know is that just a bad luck, and my reel is an exception, but the reel was bought because I trusted Abu Garcia to be one of the best company's that produce fishing gear, and instead of great reel I got a reel that I can't use for anything. Yes, it is beautiful, and I can cast incredibly far, but that doesn't help if I can't reel in.

Response from Abu GarciaAbu GarciaJuly 25, 2012

We are very sorry to hear you had an issue with your Orra SX as this is not normal. As you know, all Abu Garcia reels carry a one year warranty and we will be more than happy to resolve your case. We have already contacted Jacques and Christophe in our Europe office and a customer service representative will email you shortly on the address you submitted with this review. We are working extremely hard to resolve your problem so you can get back to fishing. Thank you for reaching out to us about this matter.

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Cekin

Zagreb

Problem solwed

Posted January 25, 2013

I must say that Abu Garcia contacted me the day after I posted my review on the site, and they managed my problem in a matter of days - so thank you for your instant help,my new reel is great, I already reeled in more than 100 fish with it! It seems that my bad experience was just a result of a fabric error, because my new reel works great, and now I would give it the 5/5 grade.

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Overall rating

2 / 5

love hate relationship

PostedJuly 20, 2012

Anonymous

Age:25-34

Favorite type of fishing:Freshwater

Number of times fishing per month:5+

Owns a boat:No

Experience:Intermediate

Gear Feel (Smoothness)

1 / 5

Ergonomics

3 / 5

Casting Performance

5 / 5

Ease of Maintenance

1 / 5

i used this reel for a month, loved it, smooth, long casts looks great, then it started to bind up, bearings went out.i had a fish on the line and the reel was stuck, couldnt reel it in.

No, I would not recommend this to a friend.

Response from Abu GarciaAbu GarciaJuly 23, 2012

Sorry to hear you had an issue with your Orra SX reel. As you know, all reels carry a 1 year warranty and we will be happy to take care of your case. One of our customer service representatives will reach out to you at the email address you submitted with this review. If you ever need to get in touch with us directly, our customer service department can be reached at Tel: 1.800.228.4272. We understand your frustration and will work hard to get your issue taken care of so you can get back to fishing.

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Overall rating

5 / 5

Casts Forever!

PostedJuly 16, 2012

Kyle

from Peterboro, ON

Age:Under 18

Favorite type of fishing:Freshwater

Number of times fishing per month:5+

Owns a boat:Yes

Experience:Novice

Gear Feel (Smoothness)

5 / 5

Ergonomics

5 / 5

Casting Performance

5 / 5

Ease of Maintenance

5 / 5

This reel is absolutely amazing! I bought it yesterday, got home and decided to try some casts. I hooked a soft plastic wacky style, as thats what i was told worked well for bass (I'm not really experienced in what works for what) anyways, this reels in nice too! This is a great reel, if your willing to spend the money, which, when you think about it is an amazing one for this product. Pick one up and enjoy it today! Good job again Abu Garcia. For Life

I would recommend this to a friend!

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